Return Policy
We offer a 14-day return policy, which means you have 14 days from the date you receive your item to request a return.
Eligibility for Returns
To be eligible for a return:
- The item must be in the same condition as received
- Unused, unworn, and free from damage
- Returned with original tags and packaging
- Accompanied by a receipt or proof of purchase
How to Start a Return
To request a return, please contact us at hello@tukrides.com.
If your return request is approved, we will provide:
- A return shipping label
- Clear instructions on how and where to send your item
⚠️ Items sent back without first requesting a return will not be accepted.
For any return-related questions, feel free to contact us at hello@tukrides.com.
Damaged or Incorrect Items
Please inspect your order upon delivery. If your item is:
- Defective
- Damaged
- Incorrectly supplied
Contact us immediately so we can assess the issue and arrange a suitable solution as quickly as possible.
Exceptions & Non-Returnable Items
Certain items are not eligible for return, including:
- Custom or personalised products
- Special order items
- Perishable goods (e.g. food, plants)
- Personal care items
- Hazardous materials, flammable liquids, or gases
Additionally, we do not accept returns on:
- Sale items
- Gift cards
If you’re unsure whether your item is eligible, please contact us before purchasing.
Exchanges
The quickest way to receive a replacement item is to:
- Return the original item (subject to approval), and
- Place a new order separately once your return is accepted.
Refunds
Once we receive and inspect your return, we will notify you of the outcome.
If approved:
- Your refund will be issued to the original payment method
- Processing times may vary depending on your bank or card provider
